General Requirements

For the safety of all dogs that stay with us, we require the following:

• All dogs must be up-to-date with their vaccinations (C5 minimum). This includes vaccination against Canine Cough/Bordetella, Distemper, Hepatitis, Parainfluenza, and Parvovirus. Vaccination certificates are to be sighted upon admission or prior to arrival, so make sure you bring this with you. For all adult dogs, vaccinations must be up to date and given at least 14 days prior to boarding with us. This will ensure the protection of your dog whilst they stay with us. For puppies under 6 months of age, the full series of vaccinations (either a series of two or three vaccinations depending upon your vet's requirements) must have been completed at least 14 days prior to boarding with us. Please be aware that puppy vaccinations may be identified as "C3 and KC" or "C4 and BB oral"  which is the equivalent of a C5 vaccination and is accepted by us for boarding. Unfortunately we are unable to accept any dogs or puppies who are not up to date with their vaccinations. If you are unsure of your dogs vaccinations status, please contact your vet to find out. 
• Management may waive the 14 day vaccination requirement prior to admission depending upon what vaccinations your pet has had. Every vet has a different vaccination protocol, so please call us to discuss your pet's individual vaccination status if you have concerns. 
• Vaccination documentation must be submitted to Maraboon Pet Resort at least 48 hours before admission, either emailed to admin@maraboonpetresort.com.au or uploaded to your customer portal 
• All dogs must be flea treated and wormed before coming in to stay and this must have been administered within 28 days prior to boarding. Tick prevention is also advised prior to boarding. 
• Owners must advise us of any existing medical conditions and if any medication is currently being given to the dog. We are more than happy to continue his/her health plan but any medication must be labelled clearly with the veterinary surgery details including dosage and frequency.
• To participate in our shared boarding practises, it is a requirement of our facility that these dogs be desexed. We are still able to board un-desexed dogs at our facility but solo boarding rates and additional terms and conditions may apply. 
• All dogs must have a quick release collar and be on a lead upon arrival.
• Owners must provide contact details of their pet’s vet and an emergency contact number must be made available to us.
• You may bring toys or bedding with you but please be aware that we take no responsibility if it is lost or destroyed. So please ensure it is clearly labelled. We have plenty of toys at our facility and luxury bedding is provided, so feel free to keep your pet's belongings safe at home.

Policies

• All rates include GST.
• The following payment methods are accepted: Cash, Cheques (Made out to Maraboon Pet Resort), Visa, Mastercard, EFTPOS or Direct Debit (prior to arrival). 
• A non refundable 30% deposit (minimum $20) is required within 7 days of when the booking is made to confirm your reservation. Peak periods/Christmas may be subject to additional terms and conditions. 
• Management reserves the right to delete any bookings that fail to pay the confirmation fee within the 7 day period.  
• Vaccination documents must be submitted to MPR at least 48 hours prior to arrival (throught the Portal HERE or to admin@maraboonpetresort.com.au). If you fail to provide adequate documentation within the timeframe, your booking may be cancelled. 
• Full payment is required upon admission. If the account is not paid upon arrival, your pet will not be admitted into the resort. 
• Cancellation/no show fees may apply. Refunds and credits are only granted at Manager's discretion.
• No discounts or credits will be granted for any early pick ups and if you do pick up your pet early, any additional activities such as baths, playtimes, departure health checks etc. may not be completed and any associated charges will not be refunded. 
• Should a pet choose to 'redecorate' (cause any damages to property) whilst staying at the Maraboon Pet Resort, clients may be liable for the cost of any repairs. Damages are charged at $250 for minor incidents and $500 for major incidents. The cost of these damages are to be determined by management on a case by case basis. Should a pet cause damages to Maraboon Pet Resort property, there may be implications and restrictions put in place for future services (such as restrictions on the type of kennel allowed for boarding) or the pet may be excluded altogether from the Resort. 
• For a full list of our policies please click here.